Help Desk tickets from email

Check, in order, that the domain is verified, that the MX record points to mail.nubo.email, that the support address is set in Help Desk, and that the mail arrived after the address was switched on. Mail is checked every 60 seconds.

Checklist

1. Domain verified. In Teams, Custom domain the status must say verified. See Custom domain and mail setup.
2. MX record. It must be exactly mail.nubo.email.
3. Support address set. In Help Desk, Admin, Email, Support address. See Support address for Help Desk.
4. Mail arrived afterwards. Mail that arrived before the address was switched on is not imported.
5. Wait a minute. Mail is polled every 60 seconds.

The ticket exists but no reply email went out

Outgoing trigger emails need the owner’s plan to allow transactional mail. Whether this works in production is not yet confirmed. Write to support.

Help Desk is early alpha

Do not rely on it yet for critical customer support.