Cannot sign in
Fixes for a wrong password, a lost authenticator, a lockout after repeated failures, and a recovery email that never arrives.
If you have a verified recovery email, use “forgot password”. If you lost your authenticator, use a backup code. If the account is locked after repeated failures, wait: the lock grows from 30 seconds up to 15 minutes.
I forgot my password
Use “forgot password”. The code and link go to your verified recovery email, are valid for 30 minutes and work once. See Create an account and sign in.
I lost my authenticator
Use one of your ten backup codes, or a passkey if you added one. Without either, write to support.
My account is locked
Too many wrong passwords lock the account for a time that grows with each failure, and Nubo emails you. Wait and try again; do not keep retrying.
The recovery email did not arrive
Check spam. A recovery email only works once it is verified. If you never verified one, Nubo cannot send a reset; write to support.
“2-step setup required”
Your team requires two-step verification and the grace period has ended. Open Security and add an authenticator app or a passkey. See Security settings for a team.
I did not sign in from that device
Use the “this was not me” link in the alert email, change your password and use “sign out everywhere” in Security.