Troubleshooting
Fixes for the problems people meet most often in Nubo Suite: sign-in, invites, seat limits, sharing servers, notifications and storage.
Find your symptom below. If none matches, write to support@nubo.email with what you tried and the exact message you saw.
What went wrong?
| Symptom | Page |
|---|---|
| “The sharing server is still starting” or “The collaboration server is still starting” | Sharing server still starting |
| An invitation link does not work, or the invite fails | Invites |
| “Seat limit” or “seat required” | Seat limit |
| “Storage limit reached” | Storage limit reached |
| I cannot sign in, or I am locked out | Cannot sign in |
| Emails to my support address make no tickets | Help Desk tickets from email |
| A reminder, recurring item or scheduled send did not happen | Reminders and recurring items |
| Notifications do not arrive | Notifications |
| My custom domain stays on “waiting for DNS” | Custom domain and mail setup |
What should I send support?
The app, what you were doing, the exact message, your username (never your password) and roughly when it happened.