Support and status
How to contact Nubo support by email or phone, what we do not have yet (a status page, service levels) and what to include in a request.
Write to support@nubo.email, or call on weekdays. There is no public status page and no published service level yet. Answer times are not yet published.
How do I contact you?
| Need | Contact |
|---|---|
| Help with the product | support@nubo.email |
| Sales and plans | sales@nubo.email |
| Privacy and grievances | grievances@nubo.email |
| Phone | +91 96044 23436 or 020 4731 9072, Monday to Friday, 10:00 to 19:00 India time |
| Security reports | support@nubo.email; see Reporting a vulnerability |
| Nubo OS | support@nubo.email and GitHub issues |
The registered office is Floor 2nd, Shreyas Eterna, NDA Pashan Rd, Shri Krishna Nagar, Bavdhan, Pune, Maharashtra 411 021, India.
What should I include?
The app, what you did, the exact message, your username (never your password) and roughly when. For Nubo OS, also the edition and version.
Is there a status page?
No. If something looks wrong, write to support@nubo.email. Whether Nubo will publish a status page is not yet published.
Is there a service level?
No contractual uptime commitment exists unless agreed in writing for a Business customer. Support hours and a reply promise are not yet published.
Where can I read first?
FAQ, Troubleshooting and Security and privacy.
Is there a community forum or chat?
Not yet published.